Refund policy

At Bumby, we design baby, mother, and women’s care products with the highest standards of hygiene, safety, and trust. Please read our policy carefully before placing an order.

Cancellation Policy

  • You may cancel your order within 12 hours of placing it by contacting our customer care.

  • Once an order has been dispatched, it cannot be cancelled.

📧 Email: support@bumbybaby.com
📧 Alternate Email: vedecohealthcare@gmail.com
📱 WhatsApp: 8850619771

Returns Policy (Important)

⚠️ We do not accept returns.

Due to the nature of our products and strict hygiene standards, Bumby does not offer returns on any items. We kindly request customers to review product details carefully before making a purchase.

Exchange Policy

We offer a 7-day exchange window from the date of delivery.

To be eligible for an exchange:

  • The item must be unused, unworn, and unwashed

  • It must be in original condition, with tags intact

  • It must be returned in its original packaging

  • Proof of purchase (order ID / receipt) is required

To request an exchange, please contact us first. Items sent without prior approval will not be accepted.

If your exchange request is approved:

  • We will share return instructions and a shipping label (if applicable)

  • Once the original product passes quality control (QC), the replacement will be shipped

  • Replacement delivery typically takes 7–10 business days after QC approval

📧 support@bumbybaby.com
📱 WhatsApp: 8850619771

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a product that is:

  • Damaged

  • Defective

  • Incorrect

Kindly inform us within 24 hours of delivery with photos/videos for verification, so we can resolve the issue promptly.

Non-Returnable & Non-Exchangeable Items

For hygiene and safety reasons, the following items are not eligible for return or exchange:

  • Personal care and baby care products (including diapers, wipes, creams, baby food, postpartum care food)

  • Period panties once opened or used

  • Customised or personalised products

  • Gift cards

Refund Policy

Since Bumby follows an exchange-only policy, refunds are generally not applicable.

However, a refund will be issued in the following cases:

  • The requested exchange item is out of stock

  • We are unable to fulfil the exchange due to operational reasons

In such cases:

  • Refunds will be processed to the original payment method

  • The amount will reflect within 7–10 business days, depending on your bank or payment provider

Shipping Policy

  • Orders are processed within 1–2 business days

  • Once shipped, a tracking link will be shared via SMS/WhatsApp/email

  • Delivery usually takes 3–7 business days, depending on your location and courier partner

We work with trusted delivery partners to ensure timely and safe delivery of your Bumby products.

Need Help?

Our support team is always happy to assist you.

📧 support@bumbybaby.com
📧 vedecohealthcare@gmail.com
📱 WhatsApp: 8850619771

Thank you for choosing Bumby — Gentle on Skin. Honest in Care.